If you want to calm angry customers and provide more efficient customer service, consider using conversational bots instead of large numbers of “human” agents. Chatbots (automated usa email list conversation programs powered by artificial intelligence) can be a better solution for engaging customers and building relationships with them.
According to Jason Cottrell,
CEO of Myplanet , a Toronto-based company that specializes in creating digital experience platforms, chatbots can help make business appointments, help consumers check their bank accounts, and help shoppers order pizza.
Chatbots are projected to be
a $1.3 billion market by 2024. Powered by artificial intelligence (ai) and integrated into e-commerce. And customer-facing websites, these interactive software applications not only. Improve information gathering and customer service operations, but also handle e-commerce and. Customer relationship management. It has the potential to be a better tool. Fo rresearchers have examined consumer acceptance.Levels for various chatbot technologies, recognizing rising trends in. Customer service, scheduling, banking, and therapy. However, consumer response. Remains less than welcoming of all services offered by chatbots.
