Thanks to a good internal organization Armenia Phone Number you get enthusiastic and loyal employees who ultimately have an impact on the enthusiasm and loyalty of your customers. Good for customer retention , your turnover and profit figures. Therefore, also actively involve employees in customer experience surveys. Involve them in the goals that Armenia Phone Number have been set in the longer term, what the content of the research program is and make employees with a lot of customer contact, for example, jointly responsible. Let employees know Armenia Phone Number about the results and what the organization will do with the results via briefings, intranet or other channels. This also makes customer experience more In addition, work on the skills and competencies of your employees.
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Thanks to a good internal organization you get Armenia Phone Number enthusiastic and loyal employees who ultimately have an impact on the enthusiasm and loyalty of your customers.” Formulate realistic goals Customer experience research is not the goal, but the Armenia Phone Number means. The goals, the customer experience strategy and the KPIs that you link to it, such as the Net Promoter Score (NPS) are important. A customer satisfaction survey only works if you Armenia Phone Number do this from a well-consider plan in which you formulate the goals/KPIs that you want to achieve with your on.
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All this on the from your customers. The advantage Armenia Phone Number of such a plan is that you can refine and adjust it if necessary. Also set a time frame in which you want to achieve the goals and keep them realistic. Put a dot on the horizon in three years and work from, for example, a 6.9 for customer satisfaction to an 8. Or an Armenia Phone Number NPS from -5 to +10. See what you for this and how you can achieve it. Other goals can be: further growth, improving the quality of services and processes or improving the relationship and communication with Armenia Phone Number the customer. Another tip: make research fun too. Listen to your customers Armenia Phone Number Through frequent research you will find out what customers really think of you.