Advances in mobile have fundamentally changed the way consumers communicate, replacing traditional interactions with online messaging. And, unsurprisingly, businesses are being forced to adapt to new types of communication to provide seamless buyer journeys and superior experiences. Businesses need to be cross-channel, cross-device ready to serve customers whenever they want to inquire or ask a question. However, due to human limitations, it is not always easy. That’s where chatbots come in.
A great tool for conversational marketing, chatbots are designed to converse with human users and are everywhere from personal smartphone apps to corporate business sites.
Chatbots are mobile-optimized and improve user buy usa mobile number engagement. Also, users are very fond of using it, and Chetbot will continue to be active in the future.
An estimated 56% of people prefer to use messages rather than calling for customer service inquiries and quote requests
Predicts that within a few years, 85% of customer interactions will be handled without human intervention
At least 30% of consumers are highly active with chatbots
The stats above show that chatbots are a popular technology and rightly called the future of marketing . Now is the time to consider integrating chatbots into your mobile marketing strategy, as they can improve customer experience and engagement, enable scalability, and strengthen your brand.
Benefits of Incorporating Chatbots into Your Mobile Marketing Strategy
By 2024, the chatbot market is expected to grow to $1.3 billion (approximately ¥142.8 billion). If you haven’t integrated chatbots into your mobile marketing strategy yet, do so now. Here’s why every business needs a chatbot in 2021.
Improving customer satisfaction with instant response
Customers want answers, and most of the time they want them now. In an era of instant gratification (instant satisfaction of consumer desires), it is a matter of course.