Paradigm shift to non-contact in everything from product purchase to delivery

Contactless payments were one of the most noticeable changes in retail even before the COVID-19 pandemic.


Global contactless payments market to reach $18 billion over the next five years, up from $10.3 billion in 2020, according to a post by the Forbes Technology Council (a community of Forbes technology executives) be done.


The demand for “everything” to be contactless for purchases and medpoint management website deliveries is not a trend. A paradigm shift is taking place in the way people shop and receive packages at home.


Retailers are now introducing new customer services with an emphasis on curbside pickup and local delivery.

A survey conducted in July-August 2020 by Incisiv , a provider of insights on digitization, bears this out. The survey found that 80% of shoppers expect an increase in BOPIS (buy-online-pickup-in-store) and curbside pickup services in the next six months, and 90% of shoppers prefer home delivery over in-store shopping.

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Retailers are looking for new ways to redefine their customer experience by building new supply chains where “everything” is contactless. This is where artificial intelligence (AI) and computer vision technology can be extremely helpful.


Gone are the lockers where you have

to open the thick metal door that many of you have touched to retrieve your online purchases.


Replacing lockers is a smart shelf system using AI, computer vision and pick-to-light technology. The system provides a digital breadcrumb for businesses and consumers, allowing businesses to track and manage their goods.

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