With over 1,800 customers spanning higher education, e-learning, online video, corporate, government, faith, and media and entertainment, our support team interacts with all types of content , people and technical problems. So how do they keep all of our 1,800+ customers happy. I sat down USA Phone number our support gurus, Josh and Sid, to find out. Read on to learn more about their customer support philosophy and what it’s like to work in support at 3Play Media What makes 3Play support unique. Sid McCree Diaz Josh Erickson held many support positions in the past. What I’ve found with past clients is that it doesn’t really seem like they like what they’re doing. Maybe it was the line of work they were in – who knows. But this is not the case with 3Play clients.
What makes you good at customer service? How did you get into it?
SID: I’ve always been a people person. No matter who you are or where you’re from, I can talk to you. People around me always told me that they felt a sense of trust with me and that it was easy to talk to and confide in me. This, combined with my very calm and relaxed demeanor, has allowed me to excel in client-facing positions. This was discovered immediately in college when I worked my first support job as a help desk technician, helping people in person, over the phone, and via USA Phone number email with their computer problems. I knew it was my calling. I worked for my dad’s auto repair shop in Cambridge, MA, every summer from age 14 to 18. I’ve always enjoyed talking to customers to see what exactly was wrong with their cars. My dad was playing a joke on me by bringing in an angry friend of his, saying that we had done
What is the biggest challenge of working in support?
